IT Tips 101 – Your Data

IT Tips 101 – Your Data

At Hyper 1 Digital we are passionate about IT and securing you data. 

Many companies store their data locally but many fail to ensure their data is secure and regularly backed up. 

Today I am going to cover how to secure your data and keep your business safe. 

Your data is the key to your business and securing it against failure, corruption and deletion is a *MUST*. Ensuring your data is secured and backed up is a task in itself specially without professional help. At Hyper 1 Digital we manage data backups for companies that fail to do it themselves and advise on how to keep the data secure within a working environment. 

Data security issues does not always come from external breaches but internal breaches. Take a look at the Sage their security breach came from their internal member of staff - BBC NEWS FEED 

So how can we ensure our data is secure, backed up and easily restored.

Securing Your Data Within

Internal security is a must when it comes to company data. There may be users that only need a certain level of access or a department that has to be restricted such as HR folders and Accounts folders. Securing the data internally allows you to limit the access rights and to track last know user access by enabling permissions, logging and folder enumeration. 

Lets take a look at folder permissions

What are folder permissions ? 

Folder permissions is a security function to limit file and folder access to specified members of staff or groups. Setting folder permissions avoids members of staff accessing data they are forbidden to see, folder permissions can be allocated to user or on a group basis which consists of multiple users such as a department or a set group of people. 

 

 

Data Security

What levels are there for folder permissions ? 

Full Control

  • view file name and subfolders
  • navigate to subfolders
  • view data in the folder's files
  • add files and subfolders to the folder
  • change the folder's files
  • delete the folder and its files
  • change permissions 
  • take ownership of the folder and its files

Modify

  • view the file names and subfolders
  • navigate to subfolders
  • view data in the folder's files
  • add files and subfolders to the folder
  • change the folder's files
  • delete the folder and its files
  • open and change files

Read & Execute

  • view file names and subfolder names
  • navigate to subfolders
  • view data in the folder's files
  • run applications

List Folder Contents

  • view the file names and subfolder names
  • navigate to subfolders
  • view folders
  • does not permit access to the folder's files

Read

  • view the file names and subfolder names
  • navigate to subfolders
  • open files
  • copy and view data in the folder's files

Write

  • create folders
  • add new files
  • delete files

Allocating the level of permissions to your internal data is guaranteed to reduce the risk of internal breaches from members of staff intentionally or unintentionally. Permissions are the key to securing data but also centrally managing the data structure by restricting users creating folders anywhere in you data share. 

Ensuring your data share is secure but tidy allows the support company or the dedicated member of staff to easily restore any files and folders. 

What to stop and monitor internally

Internal Security is the first thing you need to action to avoid any data breaches and avoid data loss. So what can be stopped and monitored to ensure your data is secure. 

What to stop ? 

There is a wide range of areas we cover about restriction and what to stop but the main areas are 

  1. USB Drive access 
  2. Installing applications 
  3. Website access
  4. Personal Email 

The 4 bullet points ensure there will be no risk from users plugging virus infected USB drives into your company network, installing applications with hidden viruses or trojans, visiting infected websites and most of all access personal emails that could either be infected or phishing emails that ask for personal details. 

What to monitor ?

Monitoring your network is the key to ensuring full data security. So what can we monitor, folder access and access attempts and website usage. Monitoring these two areas and ensuring staff are aware of the monitoring reduces the internal security breaches and attempts within the business. 

External threats and how to secure your data

External threats are a constant worry for companies with sensitive data or data they require to ensure the business is fully operational. So how do we secure from the external threats ? 

Firewall's

Lets start by ensuring your internet connection has a firewall with firewall restrictions in place to ensure only allowed traffic is passed through to your network. A firewall is not just a device that sits and restricts traffic but it can also stop attack attempts to take down your network. 

Anti Virus 

External threats come in many shapes and forms but mainly by a virus or trojan horse downloaded by the user. Normally this is at no fault of the user and can be blocked by an anti virus that will run regular scans on the computers and run real time protection that will run live scans on email, external drives and network access.

Backing up your data 

Backing up your data can be achieved locally or by installing an application that will back up to a remote data centre. Both methods have their ups and downs but both ensure your data is backed up on a regular basis.

Local Backups

Normally achieved by using an external hard drive or tape device that requires user intervention to swap them over and take one of site. Local backups are cost effective in the long run but create risk if the schedule is missed.

Cloud Backups

Cloud backup solutions have now become the most commonly used method of backing up date. the cloud backup solution Hyper 1 Digital offer backs up to two locations amazon storage and rack space in London. This solutions is based on usage and is charged monthly. This solution ensures there is an offsite backup of your data but without any user intervention.

 

For more information on securing your data get in touch 01226 610240 or message us 

 

Your website the online shop Part 2 – Facebook

Facebook and Your Business

Now we are on the second part of our blog series - Your Website The Online Shop.

Today we are going to be covering Facebook and how you can increase your reach through the largest social media platform with 1.71 billion users with 300 million users in Europe and 1.51 billion mobile users. 

First lets recap why you need to create an online presence.

  1. Let people know about your business - People want to know about you so why not let them know about your products or services
  2. Increase your sales - Increase your sales by generating leads to your business and earn more money
  3. Growth through the internet - Growth is about expansion and creating opportunities for others by increasing your sales revenue

 

Facebook

Now we have had a brief recap lets talk Facebook and how to utilise the top social platform to create a wider reach.

Facebook gives you the option to build a page for your business where you can add products, services, photos, videos and other types of content. This page is the face of your business on Facebook so when you create the content or add your services and products think about the user that will be viewing it. 

  1. Clear Content - Make your content clear and straight to the point, make sure the user knows exactly what you offer.
  2. Easy to read - Make your content easy to read to avoid confusion 
  3. Eye Catching - The most important get the user to view your content, make it eye catching with catchy subjects, images and videos

Facebook advertising for Free 

Now we have covered the content and how the page should look lets look into how to publicise your business page with little cost. 

Facebook offers a wide range of open groups that allow you to offer your services and create links to your Facebook page. These groups are a little gem to get noticed in areas without purchasing Facebook advertising. 

Facebook Paid advertising 

Paid advertising is a cost effective way to widen your reach within local, county and nationwide areas by selecting your area and the amount of money you would like to invest. Recently I set up a Facebook advert as test to prove to a local company that paying £894 for local advertising with little return is a bad investment specially when they are advertising the business alongside competitors. 

So how did I test and prove their are alternate methods to investing in advertising to obtain a higher return. 

  1. I create a Facebook page and populated the page with the relevant content
  2. I uploaded the images I wanted to post out on the advert
  3. I created the advert with a budget of £15 over a 2 day period

After 2 days of the test advert launching we reached over 85,000 users in the local area and revived numerous message and obtain 2 jobs and 3 quotes all from a £15 investment. This investment also created increased traffic to the web page and eventually increased the web page ranking. I always recommend purchasing a few adverts when you launch your page to test your market and click response but it creates the wider reach within you local area. 

User Interaction 

The key to success on a Facebook page is to interact with your viewers and build discussions with them by answering questions and posting relevant content sometimes content that will get them to think about your page and the company. 

 

For further advice on Facebook pages get in touch 01226 610240 or message us 

Facebook

Your website the online shop !

Today I have been working on those little niggles and trying to educate clients about their websites. This got me to write this blog post to help educate any website owner and business owner with and without an online presence.

Lets start with the modern day way of searching for a business. For many years business have put an advert in the local paper or business directory and hoped to get work. This method was suitable in the dark ages but now we have users searching social media, online directories and the most important of all search engines such as Google, Bing and Yahoo.

Why have an online presence ?

This is the every day question I get asked by the old school business owner.

In the modern day of the search engine each business owner should have a website and be registered on Google and on online business directories. Having a website does not just show your services and pretty pictures but creates a wider reach of potential clients and contacts.

Lets work with an example of a recent client I have been working with. The client paid a local business directory £894 to advertise in their booklet but received very little  for his money. As a test I paid £15 for facebook advertising and linked his recently built website to all top social media platforms.

After an hour of posting offers and creating the correct advertisement the client received two messages requesting quotes for a full bathroom installation.

This is a prime example why a business should have an online presence and be integrated into all top social media platforms.

 

How to increase your reach for potential sales ?

Increasing online presence is about increasing your reach to create sales conversions. Recently I tested numerous methods but the biggest reach I found was to increase my social interaction by posting on the top social media platforms Facebook, Twitter, Google+ and Linkedin. Following these posts I received a wider reach which converted into sales and numerous website creation projects.

Lets cover what you can do to increase your reach using social media.

  1. Create and post to a Facebook business page
  2. Create and post to a Linkedin business page
  3. Tweet on Twitter
  4. Create and post to a Google+ page

 

For more information on how to increase your online presence and create a wider reach drop us a call 01226 610240 or message us

 

Google Duo Final Review

Google Duo – The Final Review.

Over the past few days I have been testing with friends and family the new Google Duo app based on my HTC Desire 530.

Day 1 – I installed the application and invited my friends and family to join so I could test the nice little google app.

Day 2 – I have tested the app with a frind and the interface is smooth, easy to use and friendly on the eyes.

Day 3 – I have tested the app but this time with an IT Support client. The client found it very helpful as I could show them which key on the keyboard to press and which cables to look at.

Day 4 – After finally testing on a personal and professional level my conclusion to the Google App is that its interface is easy to use, the video quality is high standard and the signup is seamless.

 

Highly recommend this nifty little application for cross platform video calls.

 

Turns to Autotask Endpoint Management

Over the past few years we have used a wide range of products to support our clients but auto task’s endpoint management has always been the top contender. After recently looking how we work and provide services to our IT clients we decided to improve what we had by turning to auto task’s endpoint management .

How will this improve service ?

Utilising the endpoint  management system we will be able to monitor every computer on the network and see the potential issues before the client receives them. When your computer is running low on disk space or has outdated antivirus or windows updates this will alert our technical support team to proactively remote on in the background and fix those little issues before it becomes a major problem for the user. Utilising the software and introducing the background maintenance tasks reduces the need for call outs to our clients which will save the client and increase productivity.

We are very excited to be using autotask and their endpoint managemenet.

For more information please get in touch 01226 610240 or sales@hyper1digital.co.uk 

Google Starts the battle with video calling

It is coming and will it launch with a great bang ?

Google has  recently launched the “Google Duo” video calling app in the fight to simplefy the user experience. Google being google this will be the next best best thing for mobile calling and a competitor to skype.

Hyper 1 Digital are going to be trying out the video calling with a select few of our contacts and clients to write a full report on the reliability. Currently we have signed up and awaiting on the the launch to full test.

The question is would this nifty app from Google be the way of video calling, would we need apple face time ?

The Real IT Support Engineer

Over the years of providing IT support to users in many different industries and sectors we have come to realise IT Support is not just about fixing issues etc. The role of the IT support engineer is to be that person the user can count on to make their lives easier and allow them to be proactive, to be the person on the other end of the phone to be sympathetic to their current situation and be the person the user can vent their frustrations to.

When users have IT related issues this causes them a wide range of feeling from initial anger, frustration and eventually lack of morale towards completing their day to day tasks. The role of an IT support engineer is to be there for the user and to resolve the issue with a positive communication that will put their mind at ease and increase their level of morale to get through the day.

The worst days of the week for issues to arise are Mondays, Wednesdays and Fridays.

Mondays – The user has had a relaxing weekend and expected to come to work and get their tasks completed without issues and go home in a good mood. When issues happen on a Monday this sets the user as we call it “bad feel week”.

Wednesdays – The user has got the mid-week feel which makes them want to be able to complete their tasks and look forward to a Friday. When issues happen on a Wednesday this creates the “I just want to go home and give up feel”.

Fridays – This day is special to all of us as it is the last day of the working week well for most of us apart from the IT Guru’s at Hyper 1 Digital. Nobody wants issues on a Friday as it is supposed to be the easy sailing day, the day we can start to fully unwind from the busy week we all have experienced. When issues happen on this day it creates pure anger and the “I don’t care its Friday” feeling which eventually becomes the common thought for Friday and productivity decreases.

The responsibility of any IT support company or engineer is to resolve the issues quickly and positively pleasing for the user and to maintain the systems on a regular basis to avoid any silly issue upsetting those lovely users we support.

At Hyper 1 Digital we feel strongly about maintaining the systems on a regular basis to the point we include it with any package we provide and our ethos with dealing with the user is to provide a positive communication stream and be there for them to be that person to vent their frustrations at.

 

For information on our IT Support packages please feel to get in touch and have a chat. 01226 610240 or click here 

 

Loadbox Onsite

Over the past year Hyper 1 Digital has launched our own online storage system using open source software based on industry leading infrastructure to allow users to store their files online and sync between their computers and mobile applications.

Now a year later from the initial design stage we have launched loadbox onsite, a high speed flash storage system that syncs / backs up the data on block level to our servers in UK datacentres. The benefit of loadbox onsite is the speed the drives deliver content and the extra features the box can deliver.

For more information on our loadbox onsite systems get in touch sales@hyper1digital.co.uk